Home/Publishing/Amazon KDP/KDP Error Fixing
A KDP failure is a specific message. Cover smaller than the template, text in the gutter, fonts not embedded, a barcode in the hinge, an ebook with no contents, or a review hold that is not a file problem at all. We start from the words on the screen. Re-uploading the same file is how the afternoon disappears.
The message
Upload errors are measurements. The cover is the wrong size, the margins are under the minimum, an image is too small for print, a font is not embedded, the PDF has crop marks, or the bleed does not match the box you ticked. Those get fixed in the file, then checked against the template. If the interior page count changed, the cover is rebuilt. People repair the interior and upload the old wrap, and the next email is about the spine.
A review hold is a different letter. It can be metadata, a content question, or a rights flag. Rewriting the margins will not answer it. We read the email, say which kind you have, and answer the question they asked. We do not keep submitting the file as if persistence were a fix.
Order of the work
Errors we see often
The form said no bleed and the PDF has bleed. Or the reverse. We make them agree.
What to send
Without the message we are guessing, and guessing is what failed the first time.
Decisions
We fix the file to the template. Usually one pass, then a preview.
The ebook failed because Word was uploaded raw. That is a conversion, not a nudge. We will say so.
We draft the reply from the facts. If the hold is about rights you do not have, the fix is to remove the material, not to argue with a form.
House rule
Uploading the same file under a new title does not cure a margin.
When you write
A mismatched cover template is often a day. A review hold depends on KDP, not on how quickly we reply. We will tell you which one you sent us.
The online previewer does not check every print measurement. The template does. Fine on screen is not a pass.
You do. We send back the PDF that cleared the check, not only a screenshot of the success message.
Send the notice
We will tell you if it is a fix or a rebuild. Call (833) 688-4166 or write [email protected].
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